需要幫忙時。
請提供 App 版本、iOS 版本、裝置型號與重現步驟。不用先寄出私人紀錄。
購買後還沒看到 Plus？
使用購買當時的 Apple 帳號並連線，在「設定」選擇「恢復購買」。等待核准的交易不會立刻解鎖；不必重複購買。退款可到 Apple 購買支援申請，由 Apple 處理。
換手機怎麼搬資料？
在舊裝置匯出 JSON，存到你信任的位置，再於新裝置匯入。匯入前會顯示新增與重複筆數，只合併紀錄，同 ID 保留本機版本。計時、常用紀錄及設定不會搬移；Plus 需另行恢復購買。CSV 供閱讀與整理，不能當作 JSON 備份匯入。
資料讀不到？
先不要刪除 App。復原畫面可以匯出原始救援檔；有上一份有效存檔時可選擇復原。資料異常不會自動清空。若需交付檔案給客服，請先檢查其中的私人內容。
忘記停止計時？
按「做到這裡」後可以修正時長，手動修改會標為估計。系統時鐘變更可能影響計時；此工具不作考勤或計費憑據。
不想顯示時間或收到提醒？
在設定開啟隱藏時長或簡潔模式。提醒預設關閉，可隨時關閉；啟用後每天最多一則，通知不含任務內容、不加角標或聲音。實際顯示時間可能受系統設定影響。
Support
Contact service@listodone.com. Include the app version, iOS version, device model and steps to reproduce. Please do not send private journal contents unless necessary.
Plus has not unlocked
Connect to the internet using the Apple account that made the purchase, then choose Settings → Restore Purchases. Pending approval does not unlock Plus immediately. Do not purchase repeatedly. Request refunds through Apple purchase support.
Moving to another device
Export a JSON backup on the old device and import it on the new one. Review the added and duplicate counts before confirming. Imports merge entries, preserving the local version of duplicate IDs. Timers, templates and settings are not transferred. Restore Plus separately. CSV is for reading and cannot be imported as a JSON backup.
Unable to read records
Do not delete the app first. Export raw recovery files from the recovery screen. If a previous valid save is available, you can restore it. Corrupt data is not automatically erased. Review private contents before sending any file to support.
Timer or reminders
Use Stop here to review a timer and correct its duration. Manual changes are marked as estimates. System clock changes may affect timing; this is not a billing or attendance tool. You can hide durations, enable Calm mode or turn reminders off. Reminders are off by default; if enabled, at most one is scheduled daily, with no task contents, badge or sound. System settings may delay or suppress delivery.